Refund policy

Items that can be returned

  • Purchased the incorrect part or size
  • Were sent the incorrect product
  • Purchased a product that arrived defective or damaged, or
  • Accidentally purchased the wrong product

Please contact our customer service department for assistance. While each return category identified above has specific rules and conditions (please read below), there are general rules which apply to all returns or exchanges:

  • All returns must be initiated within 30 days of the purchase date.
  • All returns and exchanges must follow our Return Process 
  • Product(s) must be in new condition and in the original packaging. In no event will we accept a product return that is damaged in any way or is in otherwise poor condition.
  • Any returns related to defects, damage, fitment or other flaws will require additional inspection and evaluation. Depending on the product, we may also require that you return the product to the shipment source for inspection. In the event that you bring the product to your own mechanic who provides a report, we reserve the right to request verification by having the product shipped back to its original source for additional inspection.
  • If you need to return an item that is an incorrect part, size, or was purchased in error, do not in any way assemble, install, or modify the product.
  • Any product that has been used or has been fully or partially installed is non-returnable.
  • In some cases, return of the physical product may not be required. This will be determined by our customer service department. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.

Items that cannot be returned include:

  • Items Marked "Non-Returnable" (indicated on the product page)
  • Custom Built Orders
  • Wheel & Tire Packages
  • Special Order Items: Special Order items include those that are custom made for the customer or are specifically for the customer’s vehicle. These items generally require a deposit or must be paid in full at the time of order. Once the deposit / payment in full is received from the customer the deposit / payment in full becomes non-refundable. Special order items cannot be returned or resold. Cancellations are not allowed on any special order parts.
  • Items that are installed or altered in any way
  • Clearance or scratch and dent items
  • All shipping charges are non-refundable.

Shipping Charges for Returns and Refunds

For all orders delivered within the continental US and where the reason for return is based on the customer:

  • No longer needing or wanting the product
  • Purchasing the wrong product where the description is proper, or
  • Providing any reason for return which is not related to a AMXNX error

Please note that customers are responsible for coordinating return shipping. However, if an error is made by AMXNX, we will provide a return shipping label.

The cost of the initial shipping charge and a return processing fee of $15 per item will be deducted from any refund provided.

Defective, damaged, or incorrect products

While AMXNX strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line or otherwise are simply incorrect.

If your item(s) arrive defective, damaged, flawed or are incorrect, do not attempt to use, install, modify, or repair the item. Please contact our customer service team who will determine the best possible solution to your issue.

In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the damage, defect, or fitment issues may be requested in order to correctly process your request.

In such instances, we will provide you with a prepaid return label to return the defective part. Upon return, we will inspect the part and upon confirmation of the defect, and our determination that the issue is not the fault of the customer, an exchange or replacement will be processed.

Products must be returned to us within 30 days of delivery. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Please note that products must be in the original packaging and there are additional requirements for products that ship via a freight carrier that our customer service team will discuss.

Free Shipping Disclaimer

Free shipping offer applies to standard ground shipping service and is only available to shipping addresses within the lower 48 states of the United States. Truck and oversize charges still apply, and shipping is limited to the lower 48 states of the United States, unless otherwise noted.

For all returned items that were subject to the free shipping promotion, the shipping charges that were originally waived will be deducted from the refund. Restocking fees may also apply.

For items that require freight, non-continental U.S. shipping, while returns may be accepted under all terms and conditions stated herein, please be advised that shipping charges will be reduced based on the carrier's estimate, which may be much higher than stated above. Therefore, these shipping charges may exceed the cost of the product.

Please also note that coordination of any return shipping is the responsibility of the customer. In the event of an error by AMXNX, a return shipping label will be provided.

Restocking Fee

All non-defective returns are subject to a 25% restocking fee. If the customer chooses to exchange the item, the restocking fee is waived. Any item returned for any reason without all original packaging is subject to a 25% restocking fee.

Refund Payment Methods

Refunds will be processed using the customer's original payment method. For any refunds that cannot be processed using the original payment method, we will process the refund using an ACH transfer, which will require your bank information. Please allow an additional 5-7 business days for your refund to appear in your account.